Return policy

Last updated: 30 August 2026

This Return Policy explains the voluntary return process offered by Vaba Technology, a business registered in the United Kingdom, for orders placed through Vaba Vaba at vabavape.com. Nothing in this policy limits any mandatory consumer right that cannot legally be excluded or reduced.

1. Seven-day voluntary return request window

Under our voluntary return process, customers should contact us within 7 days after delivery to request a return. A return must be approved before it is sent.

2. Mandatory consumer rights

Some countries provide a longer statutory cancellation, withdrawal, repair, replacement or refund period. Where mandatory law gives the customer a longer period or additional remedy, that mandatory right applies instead of the shorter voluntary window. For example, eligible distance-sale customers in the United Kingdom and European Union commonly have a 14-day withdrawal period. Rights relating to faulty, unsafe, damaged or misdescribed goods are not limited by the 7-day voluntary process.

3. Return eligibility

For a voluntary change-of-mind return, the item must be unused, in the same condition in which it was received and in its original packaging. Proof of purchase is required. Where a product is sealed and is not suitable for return for health or hygiene reasons, opening the seal may remove the change-of-mind return right where applicable law permits. This restriction does not remove rights that apply when an item is faulty, damaged, unsafe or not the item ordered.

4. How to request a return

Email Customer Service with the order number, the product concerned, the reason for the request and any supporting photographs or video. Do not send a product back to the manufacturer or to an address found elsewhere. The approved return address and instructions will be provided separately after the request is reviewed.

5. Wrong, damaged or defective items

A wrong item, transit damage or suspected product defect should be reported within 7 days after delivery so that we can investigate promptly. Keep the item, accessories and original packaging while the claim is reviewed. We may request clear photographs, video or other reasonable evidence. Depending on the circumstances and mandatory consumer rights, the remedy may include replacement, repair, refund or another appropriate solution.

6. Return shipping

Vaba Technology will cover the reasonable return-shipping cost for an approved return. We will provide or confirm the return method. Customers should follow the approved instructions so the parcel can be identified and tracked.

7. Inspection and refunds

After an approved return is received, we will inspect it and notify the customer of the outcome. An approved refund will be initiated within 7 business days after inspection and approval, normally to the original payment method where possible. A bank, card issuer or payment provider may require additional processing time before the credit appears.

8. Order cancellation

Contact Customer Service as soon as possible if an order needs to be cancelled. Cancellation is not guaranteed after processing or dispatch has started. If the parcel has already been dispatched, the applicable return process must be followed.

9. Contact

Return and refund requests should be sent to Customer Service at service@vababazar.de.